FAQ
Frequently Asked Questions
Here you'll find answers to our most commonly asked questions. If you can't find what you're looking for, please don't hesitate to contact us.
- Q:What is your return policy?
- A:You can return items within 7 days of purchase. See our full return policy for details.
- Q: Do you ship internationally?
- A: Yes, we ship to most countries worldwide.
- Q: How long does shipping take?
- A: Shipping times vary depending on your location. See our shipping page for more information.
- Q: Can Silque Lengths bundles be colored?
- A: Yes, our extensions can be colored. We recommend this be done by a professional.
- Q: Can i change or modify my order?
- A: Unfortunately once an order is placed it can't be changed or modified. We recommend you read the product information carefully or contact us if you have any questions.
- Q: How long will my Silque Lengths extensions last?
- A: With proper care our extensions can last up to 3-4 years. We recommend you treat the extensions like your own hair. Please remember that excessive heat and / or coloring may result in the reduction of the natural hair pattern. Please read our 'Hair care" blogs for in depth advise.
- Q: Does the hair shed?
- A: Any hair that has been manufactured onto a weft is entitled to experience minimal shedding. Also if you cut your tracks you may experience shedding due to the fact that the weft is now open and strands can easily slide out. We advise you seal the ends when cutting in the wefts. Stitch around the weft and not through the weft.